Patient Rights & Advocacy
Medsure RCS is committed to transparency, accuracy, and respect in every aspect of medical billing. As a patient or healthcare provider working with us, you have clearly defined rights that we are obligated to uphold.
Last updated: June 2026
Your Rights in Medical Billing
As a patient or provider working with Medsure RCS you have the right to access your billing records, receive an itemized statement, dispute any charge, restrict how billing communications reach you, and file a complaint. Disputes are investigated within 30 business days, and all health information is protected under HIPAA.
- Request records and statements through the contact page or by phone
- Complaints may go to Medsure RCS or the HHS Office for Civil Rights
- Protected health information handled under Business Associate Agreements
Our Commitment to Patients
Medical billing directly affects your financial wellbeing and your access to healthcare. Medsure RCS takes that responsibility seriously. We operate as a billing service on behalf of healthcare providers, and we are fully committed to handling patient billing information with accuracy, transparency, and respect.
The rights listed on this page apply to all patients whose billing information is handled by Medsure RCS. If you have questions about any of these rights, contact us at any time.
Your Rights
Right to Access Billing Records
You have the right to request and receive a copy of your billing records, explanation of benefits (EOB), and any claim submissions made on your behalf. Requests are processed within 30 days of receipt. Medsure RCS will provide records in the format you request where reasonably possible.
Right to Know What Is Billed
You have the right to a clear, itemized statement of all charges submitted to your insurance carrier or billed directly to you. If you believe a charge is incorrect or does not reflect services you received, you have the right to request a full review.
Right to Privacy and HIPAA Protections
Your health and billing information is protected under the Health Insurance Portability and Accountability Act (HIPAA). Medsure RCS handles all Protected Health Information (PHI) in strict compliance with HIPAA Privacy and Security Rules. Your information is never sold or shared with unauthorized third parties.
Right to Dispute a Charge
If you believe a billing error has occurred, you have the right to formally dispute any charge. Medsure RCS will investigate all disputes within 30 business days and provide a written response. You will not face any adverse action for filing a good-faith billing dispute.
Right to Request Billing Restrictions
You may request that certain billing communications be sent to a specific address, phone number, or contact method. You may also request restrictions on how your billing information is used or disclosed, subject to applicable legal requirements.
Right to File a Complaint
If you believe your rights have been violated, you may file a complaint with Medsure RCS directly or with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) at hhs.gov/ocr. You will not be penalized for filing a complaint.
Advocating for You
We believe that transparent communication is key to a positive healthcare experience. By keeping records clean, organized, and fully HIPAA-compliant, we strive to remove the stress of medical billing.
HIPAA Notice of Privacy Practices
Medsure RCS maintains a full Notice of Privacy Practices in compliance with HIPAA. This notice describes how your medical billing information may be used and disclosed and how you can access this information. You have the right to receive a copy of this notice at any time.
For a copy of our Notice of Privacy Practices or to ask questions about HIPAA compliance, contact our Privacy Officer at contact@medsurercs.com or call (813) 214-0515.
How to Exercise Your Rights
- 1Contact Medsure RCS in writing at contact@medsurercs.com or by mail to 7901 4th St N, Suite #23950, St. Petersburg, FL 33702.
- 2Clearly describe your request: record access, dispute, restriction, or complaint.
- 3We will acknowledge receipt within 5 business days and provide a full response within 30 business days.
- 4If you are not satisfied with our response, you may escalate your complaint to the HHS Office for Civil Rights at hhs.gov/ocr at no cost to you.
Questions about your billing rights?
Contact UsPatient Rights, Frequently Asked Questions
You have the right to request and receive a copy of your billing records, explanation of benefits and any claim submissions made on your behalf. Contact Medsure RCS through the contact page or by phone, describe the records you need, and we will acknowledge and process the request.
You have the right to formally dispute any charge you believe is incorrect. Medsure RCS investigates all disputes within 30 business days and provides a written response with the outcome.
Yes. Your health and billing information is protected under HIPAA. Medsure RCS handles all protected health information under Business Associate Agreements with the healthcare providers we serve.
You may file a complaint directly with Medsure RCS, or with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your rights have been violated.