CO-27 Denial Code: Expenses After Coverage Terminated
CO-27 denial means the patient's coverage was not active on the date of service. Learn how to verify coverage and resolve CO-27 denials.
What CO-27 Means and How to Resolve It
Expenses incurred after coverage terminated. The patient's insurance plan was terminated, the employer stopped offering the plan, or the patient lost eligibility (e.g., job loss, aging off a parent plan) before the date of service.
- Verify the patient's coverage end date.
- If eligible for COBRA or another plan, assist with rebilling.
- Otherwise, bill the patient directly for the service.
- Verify insurance eligibility at every visit, not just at enrollment.
- Use real-time eligibility checks the day before or day of the appointment.
Source: X12.org Official CARC Registry
CO-27 in Detail
What does CO-27 cover in detail?
CO-27 denials mean the patient's insurance coverage was not active on the date of service. This is a front-end gap that insurance eligibility verification before the visit is designed to prevent.
Appeals are rarely successful for CO-27; the resolution is typically patient self-pay billing through your denial management workflow. See all denial codes for CARC references.
How to Handle CO-27 Denials
How to Handle CO-27 Denials?
Identify the Root Cause
Review the claim submission to find the specific reason. Check the modifier-procedure combination and payer-specific coding requirements.
Gather Documentation
Collect the clinical documentation, EOB, and any payer communication needed to support a corrected claim or appeal.
Correct and Resubmit
Make the appropriate corrections: update codes, modifiers, or attach documentation, then resubmit within the payer's timely filing window.
Track and Prevent
Log this denial type in your denial tracking system and implement a front-end check to prevent the same issue on future claims.
Appealing a CO-27 Denial
How do I appeal a CO-27 Denial?
Corrected Claim or Appeal
These are different routes and choosing wrong costs time. If the denial was caused by something fixable on your side, a wrong modifier, a missing authorization number, or a transposed code, submit a corrected claim. It is faster and does not consume an appeal level. File a formal appeal when the original claim was correct and you believe the payer applied its policy incorrectly.
What to Submit
Include the remittance advice showing the denial, the claim as originally submitted, the clinical documentation that supports medical necessity, and a short cover letter that cites the payer's own coverage policy. Take the filing deadline from the remittance advice or determination letter for that specific claim rather than a general rule, since it differs by payer and by appeal level.
Medicare Appeal Levels
Original Medicare fee-for-service appeals move through five levels, and each one must be exhausted before the next:
- 1Redetermination by the Medicare Administrative Contractor (MAC)
- 2Reconsideration by a Qualified Independent Contractor (QIC)
- 3Decision by the Office of Medicare Hearings and Appeals (OMHA)
- 4Review by the Medicare Appeals Council
- 5Judicial review in federal district court
Source: CMS, Medicare Fee-for-Service Appeals
CO-27, PR-27, PI-27: Why the Group Code Matters
The number 27 always carries the same reason for the adjustment. The two-letter group code in front of it decides who is left owing the balance, which is why the same denial reason can arrive as CO-27 on one remittance and PR-27 on another.
Contractual Obligation. The provider absorbs the amount under the payer contract and cannot bill the patient for it.
Patient Responsibility. The balance moves to the patient and may be billed, subject to the payer agreement.
Payer Initiated Reduction. The payer reduced payment on its own initiative, not under a contractual term.
Other Adjustment. Used when neither contractual obligation nor patient responsibility applies.
Group code definitions follow the X12 claim adjustment structure.
CO-27 Denial Code Reference
| Field | Details |
|---|---|
| CARC Code | CO-27 |
| Code Group | Contractual Obligation (CO) |
| Official Description | Expenses incurred after coverage terminated. |
| Common Cause | The patient's insurance plan was terminated, the employer stopped offering the plan, or the patient lost eligibility (e.g., job loss, aging off a parent plan) before the date of service. |
| Resolution | Verify the patient's coverage end date. If eligible for COBRA or another plan, assist with rebilling. Otherwise, bill the patient directly for the service. |
| Prevention | Verify insurance eligibility at every visit, not just at enrollment. Use real-time eligibility checks the day before or day of the appointment. |
Source: X12.org Official CARC Registry
Related Billing Resources
CO-27, Frequently Asked Questions
Expenses incurred after coverage terminated.
The patient's insurance plan was terminated, the employer stopped offering the plan, or the patient lost eligibility (e.g., job loss, aging off a parent plan) before the date of service.
Verify the patient's coverage end date. If eligible for COBRA or another plan, assist with rebilling. Otherwise, bill the patient directly for the service.
Verify insurance eligibility at every visit, not just at enrollment. Use real-time eligibility checks the day before or day of the appointment.
Having Trouble With This Code?
Our billing specialists can help you resolve denials, improve coding accuracy, and reduce claim rejections.
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